How we work
How we work: Our process
At Long Island Shutters, we believe that good service should feel effortless. From your first enquiry to the final fitting, our process is straightforward, transparent, and built around you.
There are no sales reps, no pushy tactics, and no hidden costs — just genuine advice and expert craftsmanship. Every consultation is carried out by our owners, Chris and Pete, who have decades of hands-on experience in design, measuring, and fitting. Their calm, personal approach ensures you understand your options clearly and feel confident every step of the way.
Our process in detail
Initial enquiry
It starts when you get in touch. Our friendly office team will arrange a convenient time for your consultation.
Initial enquiry
It starts when you get in touch. Our friendly office team will arrange a convenient time for your consultation.
Consultation and quote
Chris or Pete will visit your home to take precise measurements, discuss your needs, and talk you through suitable options. You’ll receive your quote there and then, so you can make an informed decision with no waiting and no pressure.
Consultation and quote
Chris or Pete will visit your home to take precise measurements, discuss your needs, and talk you through suitable options. You’ll receive your quote there and then, so you can make an informed decision with no waiting and no pressure.
Follow-up
If we haven’t heard from you within about a week, Rick will make a gentle follow-up call to check if you have any questions. We never chase or hard-sell.
Follow-up
If we haven’t heard from you within about a week, Rick will make a gentle follow-up call to check if you have any questions. We never chase or hard-sell.
Placing your order
When you’re ready to go ahead, a 50% deposit secures your order.
Placing your order
When you’re ready to go ahead, a 50% deposit secures your order.
Manufacturing
Your shutters are made to measure to your exact specifications. The current lead time is around 12 weeks, and we’ll keep you informed along the way.
Manufacturing
Your shutters are made to measure to your exact specifications. The current lead time is around 12 weeks, and we’ll keep you informed along the way.
Installation
When your shutters arrive, our team will contact you to arrange fitting. We’ll confirm how long it will take and how many carpenters will be on-site. Each fitting is completed with care — tidy workspaces, dust sheets down, and a perfect finish every time.
Installation
When your shutters arrive, our team will contact you to arrange fitting. We’ll confirm how long it will take and how many carpenters will be on-site. Each fitting is completed with care — tidy workspaces, dust sheets down, and a perfect finish every time.
Aftercare
Once installed, we’ll check you’re happy with everything before taking the final payment. Should you ever need advice or assistance, our team is always here to help.
Aftercare
Once installed, we’ll check you’re happy with everything before taking the final payment. Should you ever need advice or assistance, our team is always here to help.
Start your project with confidence!
Book your no-obligation consultation with Chris or Pete today — expert advice, transparent pricing, and shutters made to last.
Contact us